Terms & Conditions

GENERAL INFORMATION


Oranjolly, www.oranjolly.com , is the trade name of Nova House Online SRL, a company registered in Romania, under Romanian and EU laws, with registration number J23/2444/2014 and VAT number RO33510677.

www.oranjolly.com ( website) is subject to the present Terms and Conditions.This terms and conditions apply to anyone who visits and uses the services on www.oranjolly.com ( client, user, buyer, )

Oranjolly reserves the right to modify the present Terms and Conditions anytime, without notifications, therefore we recommend visiting this section from time to time.

The terms and conditions below define the rights and obligations of Oranjolly as well as anyone who uses our website.Please do not use the website if you do not agree to all of the following terms and conditions.


TERMS OF SALE

To place an order on Oranjolly, the user must fill in a purchase form.The user shall verify if the data provided is correct. Oranjolly uses this data to manage and deliver the order. After the form is complete, the user shall pay using one of the means of payment specified on the website. Once the payment is complete, the user will receive an email confirming the order with a summary of the articles acquired, delivery information and total price paid.


RIGHT OF WITHDRAWAL

Oranjolly can not be held responsible if an error occurs during the placement of the order or payment process.

Oranjolly reserves the right to cancel any order and is not obliged to compensate the buyer of any loss:

-in case an error occurred in the specifications of the product or in the advertised price of the product;

-product is not available anymore

-product is not in stock

-the buyer has refused orders in the past

-the buyers does not comply with present terms and conditions


We endeavour to keep stock levels as accurate as possible.There can be very rare occasions where our stock levels do not immediately reflect on the website.


The buyer has the right to cancel his order or to return the items without stating a reason, in 14 days after receiving the order. He can request a refund or a like to like exchange.The buyer must inform Oranjolly on his decision to return the product/products by email at contact@oranjolly.com and attach the completed Revocation Form supplied by Oranjolly.

However, the buyer is responsible to support the costs of returning the order to Oranjolly.

Buyers has the right to use any shipping method. We advise clients to request tracking number or proof of delivery, this way they will know exactly when the item reaches our warehouse. In case any item goes missing or gets damaged, the delivery company only is responsible.

During the trial period of 14 days, the buyer must carefully handle the product and keep the original undamaged packaging. If the buyer considers returning the item, he should only test the item to determine whether he will/will not keep the item.

After receiving the item, Oranjolly will verify the condition of the item and credit the buyer within 14 days, to the same account that the buyer used to pay the order.No credit applies for costs of the return shipment.

Oranjolly has the right not to accept returns for items that have been clearly used, damaged or are not complete. 

Oranjolly shall refund the amount paid as soon as possible, and always within 14 days after the client communicates their decision to withdraw from the contract.


WARRANTY AND REPAIR

All products available on our website have a warranty prior stated at "Product information/Description"

PRICES AND MEANS OF PAYMENT


DELIVERY


Free Delivery to Europe on orders over 99 euro

For orders between 1-99 euro, delivery to Europe will cost 9 euro

European Delivery - All orders will be shipped by air. The delivery time depends on the country and location. For all EU countries an expected delivery time of 1-4 days applies.

Once the package is prepared and picked up from our warehouse in Bucharest, you will receive an email with your tracking number.You can track your item here: http://www.dhl.com/en.html


PERSONAL DATA AND PRIVACY

Your privacy is important to us

Oranjolly is committed to protecting your privacy and personal data.

To process your order, we require your name, address, email and phone number.Registration on our website, www.oranjolly.com , implies your approval regarding Oranjolly to use and protect any information that you provide. You, as a client, have the right to see, modify or delete any of the data by logging into your account.

The information we require from you, will only be used with the purpose of fulfilling the order and to improve our products and services we provide.

The personal information you supply to us will be secured. Oranjolly has established technical means to prevent the loss, alteration, non-authorized access to and theft of the data provided.

Oranjolly may need to provide your name and contact information to third parties that are involved in the processing of your order like delivery companies that we work with. 






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